Shipping policy

1. Transport and delivery

1.1 For security reasons, the signature of an adult over the age of 18 will be required at the time of delivery. No deliveries will be made to PO boxes.

1.2 Delivery costs shall be borne by the Customer and are clearly marked on the order form. They may vary depending on the mode of shipment and the place of destination of the Products. Shipments outside the European Union may be subject to import taxes or customs duties. These amounts, determined at the time the Product enters the destination country, are the responsibility of the recipient and are not calculated in the order total. It is the responsibility of the Customer to pay Import Taxes or Customs Duties, and other appropriate charges in its country of residence.

1.3 Orders shall be processed and delivered from Monday to Friday, excluding public holidays and national holidays. Planet shall not be liable for any unforeseeable delays, it being understood that, except in cases of force majeure, the Products shall be delivered within a maximum period of 30 (thirty) days from the day after the day on which the Customer transmitted the order to Planet.

1.4 For the delivery of the goods, the presence of the Customer or his representative at the recipient's address indicated in the order shall be required. Upon delivery of the goods by the Courier, the Customer is required to check: (i) that the number of packages delivered corresponds to the number indicated in the transport document (Delivery Note); (ii) that the packaging is intact, undamaged, not wet or otherwise altered, including the sealing materials. Any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately contested by placing a written control reservation on the Courier's proof of delivery. Once the Courier's document has been signed, the Customer may not raise any objection regarding the external characteristics of what has been delivered. The Customer shall, without delay, communicate any problems by writing to: shop.magil.info@gmail.com.

1.5 If Planet is unable to deliver the ordered goods due to the unavailability, even temporary, of the Products, it shall promptly notify the Customer, and in any case no later than 30 (thirty) days, via e-mail. The amount already paid by the Customer shall be refunded as soon as possible, and in any case no later than 30 (thirty) days from receipt of the purchase order.

1.6 Planet shall send the Customer a confirmation e-mail once the Products have been shipped.

1.7 The risk of transportation and certain costs, such as that of storage at the courier, remain the sole responsibility of the Customer in all of the following cases: refusal of the Customer to receive delivery, unavailability of the Customer during working days during office hours, refusal by the Customer to make the cash-on-delivery payment, presence of errors in the data indicated by the Customer.